1. General Information
These Terms of Service govern all transactions, access, and use of the website [b2b.herovapes.com] (“Website”). By accessing or using the Website, placing an order, or creating an account, you (“Client”, “Customer”) agree to comply with and be bound by these Terms. HERO operates exclusively as a B2B platform, providing goods and services only to registered businesses. If you do not agree to these Terms, you may not use this Website.
2. Account Registration
To place an order, you must create an account with accurate and up-to-date information. By registering, you confirm that you are acting on behalf of a business entity and accept full responsibility for all activity on your account.
3. Orders and Payments
All orders are binding once confirmed. Prices exclude applicable taxes, fees, and shipping charges unless otherwise stated. Payments must be made in full before orders are processed, unless otherwise agreed. HERO reserves the right to refuse or cancel orders at its sole discretion.
4. Delivery and Transfer of Responsibility
We will ship your order to the delivery address provided during checkout. Once your order has been handed over to the courier, responsibility for the delivery of goods passes to the buyer (Client). HERO shall not be held liable for delays, losses, damages, or other issues caused by third-party couriers. The Client is responsible for tracking deliveries and resolving any disputes directly with the courier. Once an account is created and approved, all purchases, including those placed manually through a sales agent, are governed by these Terms of Service. This includes the acknowledgment that responsibility for the delivery of goods passes to the customer once the order is handed over to the courier.
5. Returns and Refunds
We do not issue returns, refunds, or exchanges under any circumstances. All sales are final.
6. Limitation of Liability
HERO assumes no liability for any direct, indirect, incidental, or consequential damages arising from the use of our goods, services, or Website. The Client accepts full responsibility for the use and resale of any purchased products.
7. Product Responsibility and Compliance
The Client is solely responsible for ensuring that products purchased from HERO comply with local laws and regulations. HERO disclaims any liability for misuse of products after delivery.
8. Intellectual Property
All content on this Website, including text, images, logos, and trademarks, remains the property of HERO. Unauthorized use or reproduction of any content is strictly prohibited.
9. Amendments to Terms
HERO reserves the right to amend these Terms at any time without prior notice. Changes will take effect immediately upon posting on this page. It is the Client’s responsibility to review the Terms periodically.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Spain. Any disputes arising under these Terms shall be resolved in the courts of Spain.
11. Acceptance of Terms
By using our Website, placing an order, or creating an account, you acknowledge that you have read, understood, and agree to these Terms of Service.
Contact Us
For any questions regarding these Terms, please contact us at:
Email: info@herovapes.com